- Fully on-site (one single client)
- Dublin 22 Location - Candidates must be based in Dublin area and hold full working rights
- €55k-€60k/year + benefits & professional growth
This is a hands-on role where you'll be building strong client relationships while delivering exceptional IT support, playing a key role in the day-to-day management of the client’s IT environment.
You will also be working closely with internal Level 3 engineers and project teams, contribute to incident resolution, system documentation, and process adherence, while continuously identifying opportunities to improve services, optimise systems, and mitigate operational risks.
Your Role:
- Deliver onsite Level 2 IT support in a dedicated client environment.
- Troubleshoot and resolve issues across hardware, software, systems, and networking.
- Support and administer Microsoft 365 services, including Exchange Online, SharePoint, Teams, OneDrive, and Azure Active Directory.
- Manage user accounts, permissions, and security configurations.
- Coordinate with internal Level 3 support engineers and project delivery teams.
- Maintain accurate system documentation, incident logs, and operational processes.
- Follow and contribute to company procedures and service delivery standards over time.
- Develop strong working relationships with client stakeholders and departmental leaders.
- Conduct regular service reviews and provide updates on system and support performance.
- Identify opportunities for service enhancement, optimisation, and risk reduction.
- Ensure technology solutions support and align with business goals.
- Contribute to IT planning, lifecycle management, and roadmap discussions.
Your Experience:
- Minimum of 3–5 years’ experience in a Level 2 IT Support role or a similar technical support position.
- Strong practical experience supporting Microsoft 365 environments.
- Solid understanding of:
- Windows 10/11
- Active Directory & Azure Active Directory
- Exchange Online
- SharePoint & Teams administration
- Endpoint management (Intune experience preferred)
- Networking fundamentals, including TCP/IP, DNS, and DHCP
- Previous experience working within an MSP environment is considered desirable.
- Excellent communication and stakeholder management abilities.
- Confidence explaining technical concepts clearly to non-technical users and stakeholders.
- Strong analytical thinking and problem-solving capabilities.
- Professional presence appropriate for engagement with executive-level contacts.
- Highly organised with excellent documentation and record-keeping skills.
- Relevant third-level qualification in Information Technology, or equivalent experience.
- Industry certifications are highly desirable (Microsoft 365 Certified (Associate or Expert level), ITIL Foundation, CompTIA Network+ / Security+, Microsoft Azure certifications)
Please APPLY directly or contact me on [email protected] for further details.
